We want you to feel fully confident booking your first appointment, and always happy to answer any additional questions you may have!
FREQUENTLY ASKED QUESTIONS
business information
We are located in the Klein Building in Cullman, Alabama. Our address is 421 3rd Ave SE Suite 120. We are just across the street from All Steak Restaurant.
Luxe Skin Aesthetics is by appointment only. We are open on Tuesday to Saturday. Please call us if you need assistance.
Please call us or email us right here to inquire for a gift certificate.
We require credit card information to hold your scheduled appointment. We accept credit cards, cash, or check ONLY. We do not accept Venmo, Paypal, or any other form of payment.
We do NOT accept refunds, returns, or exchanges for any products or treatments. Once products leave our clinic they can NOT be returned. If you have a damaged or defective item, please bring it in clinic and email us at with photos/videos.
SKINCARE SERVICES INFORMATION
We recommend budgeting $300-$1000+ for your first time appointment. Chloé requires all of her clients to be on a full regimen created by her for the best results. Yes, it is expensive but we believe at Luxe Skin Aesthetics that your skin care is an INVESTMENT and we want you to receive the BEST results possible. 80% of your success with your skin starts with home care.
Acne Bootcamp is a 12 week program designed to reduce acne of all types. If you are local you will come in clinic every two weeks to receive an acne peel and be on a full homecare regimen that will last the duration of your bootcamp. Please come prepared to invest in your routine and your skin! If you are looking to do virtual acne bootcamp please email us for more information.
Please arrive 10 minutes before your appointment time to complete any necessary paperwork. We kindly ask that you arrive with a bare face. If not, we will supply you with a makeup remover. Please note that it does cut into your appointment time. Please bring a list of all products you are using icluding anything you are using from your dermatologist if applicable. You may bring the physical products with you as well. PLEASE DO NOT PURCHASE ANYTHING BEFORE YOUR APPOINTMENT! Chloé requires all of her clients to be on her recommended regimen. Please do not spend all of your money at Ulta before visiting us!
We kindly ask to not bring any guests or children. Our studio is not a safe place for children, as we have many breakables, sharp implements and chemicals. Please keep your children at home, otherwise you will be asked to leave & charged for the service in full. Guests can also be a distraction from your appointment. If you need a translator with you, please let us know 48 hours in advance of your appointment.
We kindly ask you come with a clean, bare face for your appointment if possible. Taking makeup off will cut into your appointment time.
Please call or email us 48 hours in advance of your scheduled appointment if you need to make any changes to your appointment. Failure to do so will result in the full service being charged. Please refer to our policies page for more information on canceling/rescheduling. You will be charged in full for your missed service if you cancel after the 48 hour window regardless of circumstance.
If you are a first time client, you are required to book a consultation first. We want ensure that your skin is in a safe state before we begin our work.
SKINCARE PRODUCTS INFORMATION
Absolutely! Please inquire about a skin consultation service on our booking page. Our skin consultations are a great place to start if you need product or treatment recommendations. Please note that most routines start at $300-$1000. Be prepared to invest in your skin!
Yes! Our hours are Tuesday-Saturday 10am to 4pm.
Please email us to be approved to purchase DMK products.
